Jane Schwarzinger t/as School Policy Hub (ABN 44 650 731 262) is the provider of these services. Jane Schwarzinger is the primary contact for all matters related to this agreement which is effective from 1 April 2026.
Section 1. Agreement Overview
By accessing our website, purchasing a template, engaging our advisory services, or registering for a membership, you (the Client) agree to be bound by these Terms and Conditions. These terms apply to all users of our services including members and non-members.
Section 2. Usage Restrictions
All templates, documents, Step by Step Registration Guides, advisory briefs, and website content (collectively, the "Materials") provided by School Policy Hub are protected by copyright and intellectual property laws. Upon purchase or through an active membership, the Client is granted a non-exclusive, non-transferable, revocable license for internal use only.
The resale, sub-licensing, distribution, or reproduction of any Materials is strictly prohibited. Materials are intended for the sole use of the purchasing entity or active member. You must not share, post on public forums, or provide access to these files including the Step by Step Registration Guides to any third party, non-member, or affiliated entity without prior written consent from School Policy Hub.
The Client acknowledges that all digital files contain unique embedded security features and metadata designed to track and prevent unauthorised distribution. Any misuse, unauthorised sharing, or attempt to circumvent these features will result in the immediate termination of service and membership without refund, and severe legal consequences, including but not limited to, legal action for copyright infringement and damages.
Section 3. Provider Rights
School Policy Hub reserves several rights to protect the integrity of the service.
Content Modification: School Policy Hub reserves the right to modify, update, or withdraw any content, templates, or services at its absolute discretion at any time and without prior notice.
Termination: We reserve the right to refuse service, terminate accounts, or remove access to any user for any reason at our sole discretion, including breach of these Terms or suspected unauthorised distribution.
Amendments: School Policy Hub may amend or update these Terms and Conditions at any time. Continued use of the services constitutes your acceptance of the revised Terms.
Section 4. Membership Subscription
Membership is charged on a yearly basis via the website checkout. Subscriptions automatically renew annually unless you cancel via your account settings prior to the renewal date. In accordance with Australian Consumer Law (ACL), we do not offer pro-rata refunds for "change of mind" once a yearly term has commenced.
Members receive a specific discount off the standard hourly rate for custom work (including registration review, policy customisation, and external board advisory hours) and full access to the Members Policy Template Library. We also provide professional general advice around policy and general legislation policy governance to active members.
Important Note on Advice: While we provide professional general advice, School Policy Hub does not guarantee that any policy review or board advisory services will guarantee a successful school registration or regulatory audit outcome.
Section 5. Template Shop/ Store (Digital Products)
Non-members may access individual products through our digital storefront Members will access the same templates through a separate digital storefront. All template purchases are delivered as digital files to your nominated email address immediately following successful payment or can be immediately downloaded if the client has a membership. Due to the digital nature of these products, all sales from the Template Shop are final and non-refundable, subject to your rights under the ACL regarding faulty files.
Nature of Templates: The Client acknowledges and agrees that the templates and Materials are designed to provide a solid operational framework and baseline so that schools do not have to start writing policies from scratch. Because every school is unique, the templates are not intended to be a 100% fool proof or turnkey solution. It is a condition of purchase that the Client will review, edit, and customise the Materials to suit their specific school context and operational needs.
Digital Delivery Failure Protocol: If you do not receive your digital link within 24 hours of purchase, it is the Client's responsibility to contact us at [email protected] so we can manually re-verify and deliver the files. Delivery delays do not entitle the Client to a refund.
Section 6. Fees, GST, and Taxes
All prices quoted on our website or in custom quotes are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. The Client is responsible for the payment of Goods and Services Tax (GST) and any other applicable government taxes, duties, or levies imposed on the transaction. These taxes will be added to the price of the services or products at the point of checkout or on the final invoice and are payable by the Client at the same time as the base fee.
Section 7. Professional Services, Scopes, and Rates
Professional services are billed based on time and specific expertise across three defined service scopes. Rates are structured based on the Client's membership status at the time the work is performed:
Scope A: Policy Customisation & Review Services: $150 per hour plus GST.
Scope B: External School Board Advisor Services (Strictly encompassing: board meeting attendance and guidance, industrial relations/workplace award advice, and legislative or project briefing): $90 per hour plus GST
Scope C: Registration Review External Advisor Services (Strictly encompassing: registration cycle checks, registration compliance readiness support, paperwork and registration application reviews, and policy to standards compliance alignment checking): $90 per hour plus GST.
Hourly Blocks: Rates are charged in full hourly blocks, any part of an hour worked will be rounded up to the nearest hour. Billable work commences only after a Quote/ Invoice or Letter/ Email of Engagement is accepted in writing and an upfront payment for two hours of service (including applicable taxes) is received.
Payment Terms: Invoices for balance hours are strictly payable within 14 days of the invoice date. School Policy Hub reserves the right to suspend all services and revoke access to materials if an invoice remains unpaid past its due date.
Cancellation Policy: The Client must provide at least 24 hours' notice to cancel or reschedule a scheduled board meeting attendance or advisory session. Cancellations made with less than 24 hours' notice may incur a cancellation fee equivalent to 1 hour of service.
Project Termination: Either party may terminate a custom service engagement by providing 14 days' written notice. Upon termination, the Client will be invoiced for all hours worked up to the date of termination, and any outstanding balance must be paid immediately.
Travel Expenses: The Client agrees to reimburse the Provider for all reasonable travel, parking, accommodation, and out of pocket expenses incurred in the delivery of on-site services, subject to prior approval or a standard per kilometre rate.
Section 8. Professional Disclaimers and Responsibilities
No Legal Advice: All advice, templates, Step by Step Registration Guides, drafted materials, and advisory services provided across all scopes are for operational, commercial, and professional guidance only and do not constitute formal legal advice or legal practice. No lawyer client relationship is created under this agreement. We reserve the right to refer the Client to external, independent legal practitioners for matters requiring formal legal counsel or formal legal opinions.
Accuracy and Compliance Disclaimer: While School Policy Hub makes every effort to ensure that the Materials, Step by Step Registration Guides, and advisory insights are accurate, current, and aligned with relevant regulatory standards at the time of delivery, regulations change frequently. The Client explicitly acknowledges that all templates and guides are designed to serve as a baseline framework and are not a 100% fool proof or exhaustive solution. School Policy Hub does not warrant or guarantee that the services or Materials are completely error-free, exhaustive, or fully compliant with the School Education Act 1999 (WA), the Registration Standards for Non-Government Schools (WA), or any other current statutory framework.
No Outcome Guarantees: School Policy Hub provides tools, templates, guides, reviews, and advisory services to support the Client. However, we provide no guarantees, explicit or implied, regarding final regulatory or financial outcomes. We do not guarantee, warrant, or represent that our services will result in a school successfully passing its school registration process, audit, or review. We do not guarantee that paperwork or submission checking will capture every subjective requirement of regulatory assessors. Success is dependent on factors entirely outside our control, including but not limited to, the Client's internal operational practices, criteria, and regulatory assessor discretion.
Conflict of Interest: The Provider provides advisory services to multiple schools within the Western Australian education sector. While the Provider treats all Client information with strict confidentiality, the Client acknowledges that the provision of services to other educational institutions does not, of itself, constitute a conflict of interest.
Client Responsibility: The final responsibility for reviewing, verifying, adapting, and ensuring the absolute accuracy, legality, regulatory compliance, implementation, and submission of any policy, document, submission, or board structure rests solely and exclusively with the school’s Principal and Governing Board. The Client warrants that any background documents or operational information supplied to the Provider for review do not infringe the intellectual property rights of any third party.
Section 9. Technology and Intellectual Property
We may utilise AI tools for research and drafting; however, all final deliverables are reviewed by a human consultant. Final custom documents become the property of the Client only upon payment of all fees and taxes in full. We retain the right to use redacted and anonymised versions of materials to develop future resources.
Section 10. Privacy and Confidentiality
We adhere to the Privacy Act 1988 (Cth) and handle all data in strict compliance with Australian Privacy Principles. Both parties agree to keep all non-public information confidential.
Section 11. Dispute Resolution and Liability
If a dispute arises, both parties agree to attempt good faith negotiation for at least 30 days.
Limitation of Liability: To the maximum extent permitted by law (including the Australian Consumer Law), School Policy Hub will not be liable for any direct, indirect, incidental, or consequential loss, damage, financial losses, or regulatory penalties (including but not limited to registration delays, compliance conditions, registration failures, or governance penalties) arising out of or in connection with errors, omissions, inaccuracies, non-compliance, or the ultimate failure of a registration or governance structure.
Liability Cap: Our total liability for any claim under this agreement is strictly limited to the total fees (excluding GST) paid by the Client to the Provider in the 12 months preceding the claim. Any claim must be made within six months of the delivery date.
Section 12. Relationship and Governing Law
We act as an independent contractor. This agreement is governed by the laws of Western Australia, and both parties submit to the jurisdiction of the courts of Western Australia.
Section 13. Acceptance
Completion of a website checkout or written acceptance or payment of a Quote/ Invoice or Letter/ Email of Engagement constitutes a formal agreement to these Terms and Conditions.
Section 14. Severability
If any provision or part of a provision of these Terms and Conditions is found by a court of competent jurisdiction to be void, invalid, illegal, or unenforceable, that provision or part provision will be severed from the agreement, and the remaining terms will continue in full force and effect.
Section 15. Unexpected Events (Force Majeure)
Neither party will be liable for any delay or failure to perform its obligations under this agreement if the delay or failure is caused by an unexpected event beyond its reasonable control, including but not limited to acts of God, natural disasters, bushfires, cyberattacks, systemic internet network failures, or government mandated restrictions. If such an event delays performance for more than 30 days, either party may terminate the affected service engagement upon written notice.
