Image 1 of 1
Image 1 of 1
Image 1 of 1
Image 1 of 1
The Complaints Handling Policy and Procedure provides a transparent, fair, and accessible system for resolving grievances in alignment with the expectations of the Director General of the Department of Education. This policy ensures that all expressions of dissatisfaction are managed with procedural fairness, offering a tiered resolution process that prioritises student safety and continuous organisational improvement.
The Complaints Handling Policy and Procedure provides a transparent, fair, and accessible system for resolving grievances in alignment with the expectations of the Director General of the Department of Education. This policy ensures that all expressions of dissatisfaction are managed with procedural fairness, offering a tiered resolution process that prioritises student safety and continuous organisational improvement.